Refund policy

For any reason you are not completely satisfied and wish to make a return you have 14 days, from the date of delivery, to let us know about returning the package in its original packaging with original tags and labels attached.

Items that have not been returned in their original packaging with tags and labels missing or have been worn/washed, have any perfume or body odour will not be accepted and will be sent back to you. We cannot accept any faulty returns if the care instructions have not been followed. We do not provide return labels. 

To return your order please email through the contact page or at nerimangeorges@gmail.com with the subject "RETURNS".

All refunds will be issued to the card used to make the original purchase. You will receive a notification via email once the reimbursement has been made.

Unfortunately, we cannot refund any taxes, duties charges or the return shipping fees. Customers are responsible for duties and taxes for all orders and returns.

Products purchased from a Neriman Georges stockist, must be returned to the stockist from where they were purchased and are not managed by the Neriman Georges e-boutique.

Once we have shipped the order and provided tracking information we are not responsible for any packages lost or damaged in transit, missed deliveries or undeliverable addresses. We are not responsible for any returned packages that are lost or damaged in transit. We highly recommend that customers return their items using a tracked postal service and to notify us when doing so.

No returns or exchanges for any items sold at discounted price or on sale.